How do I send a Message through the Tenant Portal?
Log into the Tenant Portal. Click on the Contact us button. On a mobile device, the Contact us button is under the Menu button.
- Subject: Provide a brief description of the issue (ie, Leak under sink)
- Message: Provide a more detailed description of the issue. If the Message is about a repair, include the exact location of the repair (ie, The sink in the master bedroom is leaking under the cabinet)
- Add attachments: Provide photos or other attachments about the issue. If using a mobile device, photos from your mobile device can be uploaded.
Once we receive your Message, we can communicate back through the Tenant Portal, with any questions and a response about your issue. When the issue has been resolved, we will close the Message.
Please address one issue per Message. If you have multiple issues, you may need to complete multiple Messages.
You can send Messages about Lease questions, payment issues, maintenance repair issues, and tenant-caused repairs.
All Messages are shared with all Tenants on Lease, so don’t send private information through the Messages on the Tenant Portal. Instead, send an email directly to us at firstname.lastname@example.org.Share this information: